IRRV Scottish Local Taxation Autumn Symposium 2016
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- Dealing with difficult customers – for Revenues & Benefits staff
- Debt Recovery : Setting out a vision, strategic management and developing policy
- Topical workshop : DWP’s Housing Benefit Accuracy initiative and an update on all issues around fraud and error
- Freedom of Information - Public access to recorded information
- Data analysis – Using your SHBE and CTR Data extracts
- Complaints handling and the SPSO complaints procedure
- Legal debt recovery : a one day professional meeting from IRRV Scotland
- Legal debt recovery : a one day professional meeting from IRRV Scotland
- Freedom of Information - Public access to recorded information
- Understanding Universal Credit - fully updated for Autumn 2020
- Introduction to Housing Benefit and Council Tax Reduction
- Introduction to Local Government Finance
- Working age Welfare Benefits
- Know your Non Domestic Rates
- Data analysis – Using your SHBE and CTR Data extracts
- Tackling Poverty Conference - the role for revenues and benefits teams
- Lessons to learn about Digital Design - A cutting edge course from IRRV Scotland - targeted at revenues and benefits managers and team leaders
- Universal Credit Conference 2019
- Alleviating child poverty – the revenues role. Administering education benefits – improving and automating. Leapark Hotel, Grangemouth – Wednesday 5th June 2019
- Revenues and Benefits : Problem Solving and Solution Finding
- Know your Non Domestic Rates
- Scottish NDR Conference 2017
- Know Your Council Tax
- MISCELLANEOUS INCOME CONFERENCE 2019 - Sundry Debt collection into the 2020s
- Scottish Benefits & Welfare Reform Conference 2017
- Fraud and Error and Debt
- Team Building and Motivational Workshop – Revenues & Benefits
- Scottish Welfare Reform Conference 2018
- Understanding Universal Credit
- Know your Non Domestic Rates
- Delivering excellence by focussing on quality and eliminating waste
- Improving Customer Service Workshop
- Understanding Subsidy
- IRRV Scottish Local Taxation Autumn Symposium 2016
- Council Tax Masterclass
- Scottish Benefits & Welfare Reform Conference 2016
- Practical Data Protection
- Scottish NDR Conference
- IRRV Annual Scottish Conference & Exhibition 2016
- Best practice in debt collection and recovery
- Universal Credit implementation and roll-out
- Know Your Council Tax
- Local Taxation at the crossroads-The IRRV Scottish Local Taxation Symposium
- Team Building and Motivational Workshop – Revenues & Benefits
- Miscellaneous Income Conference 2016
- One-Day Conference from Money Advice Scotland & IRRV Scotland
- The Fraud and Error Reduction Incentive Scheme
- Understanding Universal Credit
- Strategic Management for revenues and benefits managers
- The Impact of Insolvency
- PhoneCoach training – a one day workshop
- Tackling benefit overpayments and HB debt recovery
- Keeping abreast of the Housing Benefit changes -- the latest information
- June 2017 Valuation Seminar
- Housing Benefit Masterclass
- Appeals Conference 2017
- Universal Credit - Challenges in Scotland 2017 and beyond
- Scottish Revenues Symposium 2017
- IRRV Annual Scottish Conference & Exhibition 2017
- Introduction to insolvency
- Understanding Universal Credit
- Introduction to Housing Benefit and Council Tax Reduction
- Working Age Welfare Benefits
- Operational Planning and Performance Management
- Benefits Subsidy
- PhoneCoach training – Improve your collection of rents, local taxation and sundry debt - a one day workshop
- Know your Non Domestic Rates
- Optimising Automation - Getting the most from our electronic interface with DWP
- One-Day Conference from Money Advice Scotland & IRRV Scotland - New systems – but will it be all systems go?”
- Miscellaneous Income Conference 2017
- Revenues and Benefits : Problem Solving and Solution Finding 2018
- Team Building and Motivational Workshop – Revenues & Benefits
- Introduction to Housing Benefit and Council Tax Reduction
- Data Protection Update
- Know your Non Domestic Rates
- Universal Credit Full Service roll-out - the crucial issues
- Fraud and error and a focus on the extended use of RTI
- Subsidy and Audit Workshop
- Improving your Website, Customer Access Channels and social media presence
- Dealing with vulnerability in a revenues environment
- Scottish NDR Conference 2018
- The Scottish Revenues Symposium 2018
- IRRV Annual Scottish Conference & Exhibition 2018
- Putting consumers at the centre of decision-making
- Understanding Universal Credit
- Know your Non Domestic Rates
- Data analysis - Using your SHBE and CTR Data extracts
- Understanding Subsidy and Audit Workshop
- Know your Non Domestic Rates
- Miscellaneous Income Conference 2018
- Benefits & Welfare Reform Conference 2018
- Know your Council Tax
- Introduction to Housing Benefit, Council Tax Reduction and Welfare Benefits
- Know your Council Tax
- Team Building and Motivational Workshop – Revenues & Benefits
- Understanding Universal Credit
- Understanding Universal Credit – fully updated for 2020
- Introduction to Housing Benefit and Council Tax Reduction
- Freedom of Information - the law and how to comply with it
- Lessons to learn about Digital Design
- IRRV Scottish Association AGM 2019
- Tackling fraud, error and debt
- Delivering excellence : focusing on quality and eliminating waste
- Telephone debt collection workshop with PhoneCoach®
- Scottish Revenues Symposium 2019. Improving collection, changing culture and council tax reform
- Motivation, well-being and team building – for Revenues & Benefits staff
- Managing your subsidy audit, optimising revenue, managing risk and planning improvements
- Working age Welfare Benefits
- Excellence in Performance and People Management
- The Scottish NDR Conference 2019
- IRRV Welfare Reform Conference 2019 The future for local welfare and long term role for Housing Benefit
- Data Protection : obligations, compliance, rights, data sharing and Brexit
- IRRV Scottish Conference & Exhibition 2019
- Working age Welfare Benefits
- Know your Non Domestic Rates
- Understanding Universal Credit – the latest information
- Dealing with vulnerability and suicidal disclosures in a revenues environment
- Telephone debt collection workshop with PhoneCoach®
- Working age Welfare Benefits – a key workshop
- Introduction to Housing Benefit and Council Tax Reduction
- Delivering excellence by proper performance and people management
- Subsidy, Utilising Assets and Debt Recovery
- Legal debt recovery : a one day professional meeting from IRRV Scotland
- Changing the dial – are we there yet? A Major One-Day Conference from Money Advice Scotland and IRRV Scotland
- Facing the challenges : IRRV Annual Scottish Benefits & Welfare Reform Conference 2019
- Introduction to Local Government Finance
- Telephone debt collection workshop with PhoneCoach®
- Introduction to Housing Benefit and Council Tax Reduction
- Dealing with difficult customers – for Revenues & Benefits staff
- Council Tax New Masterclass and Case Studies Workshop
- Personal insolvency – and the Debt Arrangement Scheme - a one day training event from IRRV Scotland
IRRV Scottish Local Taxation Autumn Symposium 2016
Thursday 24th November 2016
Thursday 24th November 2016
Grangemouth
Council Tax Reform – getting it right
IRRV Scotland held a very successful Local Taxation Autumn Symposium on Thursday 24th November 2016 in Grangemouth.
You can download speaker slides here
Slides Available
- Angela O'Hagan
- Chris Thomson
- David Bell
- Isobel d'Inverno
- Jenni Craig
- Joan Hewton
- Robin Haynes
- Robin Haynes Flowcharts
Meetings
Lessons to learn about Digital Design - A cutting edge course from IRRV Scotland - targeted at revenues and benefits managers and team leaders
Monday 30th November 2020