Strategic Management for revenues and benefits managers
Friday 19th May 2017

Leapark Hotel, Grangemouth

Friday 19th May 2017

Revised date to include a presentation from the Scottish Government Social Security Policy Division

Valid for IRRV CPD Points



Course background

IRRV in Scotland is delighted to announce this important workshop that will cover key aspects of strategic management training for benefits and revenues managers.

For the delivery of this training event, IRRV is once again working in partnership with John Giblin. Many of you will have attended workshops delivered by John either when he was part of DWP, or more recently since he has gone freelance.

Over the last 10 years John has delivered more than 30 workshops for IRRV Scotland and over 95% of delegates have rated them as very good or excellent.

In response to growing demand for more generic management training set in a revenues and benefits context, John has been commissioned to design and deliver a newly revised and updated series of management training workshops. There are in fact five in total and it is planned that they will be delivered separately over 2017. Each one is very much stand- alone and tailored around a cluster of management competences.

As well as instructor led sessions each will have a good number of interactive sessions and syndicate exercises. This is where the authenticity is rooted; John will quickly move away from the management theory to share his own experience of 39 years in benefits and management. He will go on to facilitate group discussion so that we can all learn from each other, just how our reality contrasts and compares with the textbook.

The workshops are designed for managers wanting to refresh their existing knowledge as well as staff on their first management development journey. Although there are five in total, each is stand-alone so you can sign up for them all or simply dip in and out. Each workshop will comprise a limited number of delegates and will be tailored around a cluster of management competences as well as a topical theme.

The workshops planned for 2017 will have the following themes

  • Workshop 1 (Strategic Management) will focus on managing in an uncertain world of welfare reform and delayed UC implementation.
  • Workshop 2 (Operational Planning and Performance Management) will focus on planning and managing performance up to and through UC migration as the HB composition changes.
  • Workshop 3 (Messy Problem Solving) will focus on the problem of rapidly rising debt and the challenges of maximising recovery before UC.
  • Workshop 4 (Putting the Customer First to Eliminate Waste) will focus on identifying customer value and concentrating on this intensely as we design and manage process delivery. 
  • Workshop 5 (Leadership and People Management) will focus on the softer side of transformational and transactional change. This includes how great leaders take people with them and how great managers engage and motivate their teams.

As well as instructor lead sessions, each will have a good number of interactive sessions and syndicate exercises.

The workshops are designed for both senior managers wanting to refresh their existing knowledge as well as more junior staff, perhaps on their first management development journey.

More details of workshop 1 - Strategic Management (19th May 2017)

Setting out a vision and values, planning to achieve it and understanding how you might evaluate success, in an uncertain world.

Within a revenues and benefits context workshop one provides a practical introduction to strategic management; environmental scanning; setting out a vision and developing core values; developing supporting policy and provides a practical overview to managing change, project management, risk management and evaluation.

It is extremely rare for managers to have all the information available to make wholly rational plans. We face this situation currently within Revenues and Benefits, with UC delays; UK Government Welfare Reforms and the emergence of the Scottish Government Social Security Agency on the horizon.

Assisted by an up to the moment update from the Scottish Government Social Security Policy Division, this workshop will demonstrate how we can make best sense of our options going forward.

The workshop will discuss and share experiences of how:

  • visions, mission statements and values can guide us
  • we can scan and make sense of the external environment
  • how we can identify and frame potential scenarios
  • we can assess the extent to which we are prepared
  • to indentify and engage with stakeholders
  • set out our plans and manage associated risks.

If you are a manager who wants an insight to the future as well as how we might develop our potential options and contingencies in response, this workshop is perfect for you.

Value for money

The workshop represents excellent value for money, with seminar fees starting at only £125 + VAT. This includes lunch, refreshments, and training materials.

As places are limited, early booking is recommended. The IRRV regrets that, under normal circumstances, delegate fees cannot be refunded. However, delegate substitutions may be made at no cost at any time prior to the Seminar, subject to these being notified to the Institute.


Every fourth place from the same organisation booked for this course (and made in the same booking) is entirely free of charge. Please note that, due to the demand for places, this offer applies only to the course detailed in this brochure and applies to the lowest cost place.


Any queries?
If you have any queries, please contact

Fraser Macpherson,
IRRV Development Manager,
2A Argyle Street,

Telephone/Fax – 01382 456029
email -