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Universal Credit Full Service roll-out - the crucial issues

A major one day conference from IRRV

Leapark Hotel, Grangemouth

Tuesday 17th April 2018

Valid for IRRV CPD Points

* INCLUDES FREE PLACES SPECIAL OFFER *

Full Service roll-out - the crucial issues

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Course background

IRRV Scotland is pleased to announce this major conference, taking place on Tuesday 17th April 2018, and being organised at the request of local authorities, housing associations, other organisations and IRRV members across Scotland.

The advent of Universal Credit heralds the biggest change in welfare benefits delivery in a generation and its likely impact on service delivery in local authorities is hugely significant.

As Universal Credit full service implementation rolls out across Scotland, this conference will look in detail at preparations local authorities, housing organisations and the third sector have taken – and experiences and lessons to learn to date.    

The conference will also look at associated issues - including UC easement for Scotland and preparations for devolved benefits and dealing with declining Housing Benefit caseload.

Jeane Freeman OBE MSP, Minister for Social Security in the Scottish Government, has been invited to make the Ministerial Address to conference.

The programme will cover the following vital areas :

  • Ministerial Address : including coverage of the role of the Scottish Commission on Social Security – Jeane Freeman OBE, MSP (invited)
  • Full service in practice on the ground – the perspective from two authorities :
    • Lynette McInall, Policy, Appeals & Training Co-ordinator, South Lanarkshire Council
    • Graham Ritchie, Revenues & Benefits Service Manager, Angus Council
  • Presentation by the Department for Work and Pensions : Full Service roll-out across Scotland – experience to date and proposals for the future - Julie Skelton, Lead Management Consultant, Department for Work and Pensions
  • Dealing with declining HB caseload – workforce and financial planning : David Magor OBE, Chief Executive, Institute of Revenues, Rating & Valuation
  • Impact of UC full service on landlords :
    • Outcomes of Melville HA’s detailed review of UC impact on tenants – Morag MacDonald, Director of Finance & Housing Services, Melville Housing Association
    • Impact on rent arrears and tenancy sustainability – Gillian Campbell, Knowledge Manager, HouseMark Scotland
  • Edinburgh’s Universal Credit digital strategy  : Sheila Haig, Customer Manager, City of Edinburgh Council and Moira Coupar, Transactions Team Leader, City of Edinburgh Council
  • Impact on and role of welfare rights services : Leading welfare and rights officer invited
  • Scotland – UC easements and planning for devolved benefits   :    Robert McGregor, Policy Manager, COSLA

The conference will be chaired by Paula Doherty, Team Leader – Benefits and Welfare, Dumfries & Galloway Council, IRRV Welfare Reform Consortium Chair and IRRV Education Liaison Officer for Scotland.

The conference will be invaluable to all local authority, third sector, housing organisation and other practitioners, including Managers, Team Leaders and team members.     

It represents excellent value for money, with conference fees starting at only £145 + VAT.

As places are limited, early booking is recommended. The IRRV regrets that, under normal circumstances, delegate fees cannot be refunded. However, delegate substitutions may be made at no cost at any time prior to the Seminar, subject to these being notified to the Institute.

SPECIAL OFFER 

To encourage organisations to send a number of team members, every third delegate from the same organisation comes entirely free of charge.   

DOWNLOAD BOOKING FORM

Any queries?
If you have any queries, please contact

Fraser Macpherson,
IRRV Development Manager,
2A Argyle Street,
Dundee,
DD4 7AL


Telephone/Fax – 01382 456029
email - scotland@irrv.org.uk

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