Information

Other Items

Improving your Website, Customer Access Channels and social media presence
Monday 14th May 2018

Fully updated workshop to also cover issues around welfare reform

Waverley Court, Edinburgh

Monday 14th May 2018

Valid for IRRV CPD Points

* INCLUDES FREE PLACES SPECIAL OFFER *

DOWNLOAD BOOKING FORM

SEMINAR AIM

This one-day workshop will look at web sites, customer access channels and other digital initiatives for revenues and benefits.

With the trend to improve customer service whilst reducing costs the need to look at digital initiatives has never been so important. 

The day will include short presentations on implications of good and poor websites, and current trends in the use of the digital agenda within local authorities.

Practical exercises and short presentations will allow attendees to participate in the day and provide food for thought on improving their own web sites, digital offerings and use of social media within their own services.

This workshop is updated to reflect latest technologies and will be invaluable for all authorities wishing to provide the best digital experience for their benefits and revenues customers.   It will be highly interactive with restricted numbers of attendees to ensure this, so do please book early.

TARGET AUDIENCE 

  Revenues and Benefits Managers

  System Administrators/Webmasters/editors

  Team Leaders/Customer Service Team leaders

  Anyone with an interest in improving customer service and developing digital initiatives

PROGRAMME

  • Coffee, Registration and get together
  • Welcome, introductions, order of the day
  • A look back
  • Importance of Websites 
  • Other Digital initiatives 
  • Access Channels and Channel Shifting 
  • Review of Social Media and its use in Revenues and Benefits 
  • Lunch
  • Practical - Review of Websites
  • Presentation on the Review of Websites
  • Review and close of day
     

Course Leader:

The course leader, Simon Bailey, is a qualified freelance IRRV professional who has undertaken several management roles in Local Taxation, Benefits.

He has considerable experience in managing and supervising Revenue’s and Benefits Services whilst in local government and as a freelance practitioner. Simon undertakes interim management roles with authorities, assisting them with shared services, outsourcing, performance improvement and successfully implementing IT systems. More recently he has been involved in current and emerging welfare reforms and how they impact on authorities, in particular, the implementation of the Digital by Default agenda 

Simon has a keen interest in utilising new technology within Revenues and Benefits. He often delivers papers and is a regular contributor to the IRRV Insight and Benefit Magazines on technology issues.

SPECIAL OFFER 

Every fourth place from the same organisation booked for this course (and made in the same booking) is entirely free of charge. Please note that, due to the demand for places, this offer applies only to the course detailed in this brochure.

DOWNLOAD BOOKING FORM

Any queries?
If you have any queries, please contact

Fraser Macpherson,
IRRV Development Manager,
2A Argyle Street,
Dundee,
DD4 7AL


Telephone/Fax – 01382 456029
email - scotland@irrv.org.uk

Meetings

Understanding Universal Credit – the latest information

Tuesday 24th September 2019

More

Delivering excellence by focussing on quality and eliminating waste

Friday 27th September 2019

More

Know your Council Tax

Tuesday 15th October 2019

More

Telephone debt collection workshop with PhoneCoach®

Wednesday 16th October 2019

More

Introduction to Housing Benefit and Council Tax Reduction

Tuesday 22nd October 2019

More

Delivering excellence by proper performance and people management

Friday 25th October 2019

More

Know your Non Domestic Rates

Tuesday 29th October 2019

More

Working age Welfare Benefits – a key workshop

Tuesday 5th November 2019

More

NEW Facing the challenges : IRRV Annual Scottish Benefits & Welfare Reform Conference 2019

Wednesday 6th November 2019

More

Legal debt recovery : a one day professional meeting from IRRV Scotland

Tuesday 12th November 2019

More

Team Building and Motivational Workshop – Revenues & Benefits

Wednesday 13th November 2019

More

Data Protection : obligations, compliance, rights, data sharing and Brexit

Tuesday 19th November 2019

More

Dealing with vulnerability and suicidal disclosures in a revenues environment

Wednesday 20th November 2019

More

Subsidy, Utilising Assets and Debt Recovery

Friday 29th November 2019

More