Improving your Website, Customer Access Channels and social media presence
Monday 14th May 2018

Fully updated workshop to also cover issues around welfare reform

Waverley Court, Edinburgh

Monday 14th May 2018

Valid for IRRV CPD Points




This one-day workshop will look at web sites, customer access channels and other digital initiatives for revenues and benefits.

With the trend to improve customer service whilst reducing costs the need to look at digital initiatives has never been so important. 

The day will include short presentations on implications of good and poor websites, and current trends in the use of the digital agenda within local authorities.

Practical exercises and short presentations will allow attendees to participate in the day and provide food for thought on improving their own web sites, digital offerings and use of social media within their own services.

This workshop is updated to reflect latest technologies and will be invaluable for all authorities wishing to provide the best digital experience for their benefits and revenues customers.   It will be highly interactive with restricted numbers of attendees to ensure this, so do please book early.


  Revenues and Benefits Managers

  System Administrators/Webmasters/editors

  Team Leaders/Customer Service Team leaders

  Anyone with an interest in improving customer service and developing digital initiatives


  • Coffee, Registration and get together
  • Welcome, introductions, order of the day
  • A look back
  • Importance of Websites 
  • Other Digital initiatives 
  • Access Channels and Channel Shifting 
  • Review of Social Media and its use in Revenues and Benefits 
  • Lunch
  • Practical - Review of Websites
  • Presentation on the Review of Websites
  • Review and close of day

Course Leader:

The course leader, Simon Bailey, is a qualified freelance IRRV professional who has undertaken several management roles in Local Taxation, Benefits.

He has considerable experience in managing and supervising Revenue’s and Benefits Services whilst in local government and as a freelance practitioner. Simon undertakes interim management roles with authorities, assisting them with shared services, outsourcing, performance improvement and successfully implementing IT systems. More recently he has been involved in current and emerging welfare reforms and how they impact on authorities, in particular, the implementation of the Digital by Default agenda 

Simon has a keen interest in utilising new technology within Revenues and Benefits. He often delivers papers and is a regular contributor to the IRRV Insight and Benefit Magazines on technology issues.


Every fourth place from the same organisation booked for this course (and made in the same booking) is entirely free of charge. Please note that, due to the demand for places, this offer applies only to the course detailed in this brochure.


Any queries?
If you have any queries, please contact

Fraser Macpherson,
IRRV Development Manager,
2A Argyle Street,

Telephone/Fax – 01382 456029
email -