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Other Items

• Dealing with difficult customers – for Revenues & Benefits staff
• Debt Recovery : Setting out a vision, strategic management and developing policy
• Topical workshop : DWP’s Housing Benefit Accuracy initiative and an update on all issues around fraud and error
• Freedom of Information - Public access to recorded information
• Data analysis – Using your SHBE and CTR Data extracts
• Complaints handling and the SPSO complaints procedure
• Legal debt recovery : a one day professional meeting from IRRV Scotland
• Legal debt recovery : a one day professional meeting from IRRV Scotland
• Freedom of Information - Public access to recorded information
• Understanding Universal Credit - fully updated for Autumn 2020
• Introduction to Housing Benefit and Council Tax Reduction
• Introduction to Local Government Finance
• Working age Welfare Benefits
• Know your Non Domestic Rates
• Data analysis – Using your SHBE and CTR Data extracts
• Tackling Poverty Conference - the role for revenues and benefits teams
• Lessons to learn about Digital Design - A cutting edge course from IRRV Scotland - targeted at revenues and benefits managers and team leaders
• Universal Credit Conference 2019
• Alleviating child poverty – the revenues role. Administering education benefits – improving and automating. Leapark Hotel, Grangemouth – Wednesday 5th June 2019
• Revenues and Benefits : Problem Solving and Solution Finding
• Know your Non Domestic Rates
• Scottish NDR Conference 2017
• Know Your Council Tax
• MISCELLANEOUS INCOME CONFERENCE 2019 - Sundry Debt collection into the 2020s
• Scottish Benefits & Welfare Reform Conference 2017
• Fraud and Error and Debt
• Team Building and Motivational Workshop – Revenues & Benefits
• Scottish Welfare Reform Conference 2018
• Understanding Universal Credit
• Know your Non Domestic Rates
• Delivering excellence by focussing on quality and eliminating waste
• Improving Customer Service Workshop
• Understanding Subsidy
• IRRV Scottish Local Taxation Autumn Symposium 2016
• Council Tax Masterclass
• Scottish Benefits & Welfare Reform Conference 2016
• Practical Data Protection
• Scottish NDR Conference
• IRRV Annual Scottish Conference & Exhibition 2016
• Best practice in debt collection and recovery
• Universal Credit implementation and roll-out
• Know Your Council Tax
• Local Taxation at the crossroads-The IRRV Scottish Local Taxation Symposium
• Team Building and Motivational Workshop – Revenues & Benefits
• Miscellaneous Income Conference 2016
• One-Day Conference from Money Advice Scotland & IRRV Scotland
• The Fraud and Error Reduction Incentive Scheme
• Understanding Universal Credit
• Strategic Management for revenues and benefits managers
• The Impact of Insolvency
• PhoneCoach training – a one day workshop
• Tackling benefit overpayments and HB debt recovery
• Keeping abreast of the Housing Benefit changes -- the latest information
• June 2017 Valuation Seminar
• Housing Benefit Masterclass
• Appeals Conference 2017
• Universal Credit - Challenges in Scotland 2017 and beyond
• Scottish Revenues Symposium 2017
• IRRV Annual Scottish Conference & Exhibition 2017
• Introduction to insolvency
• Understanding Universal Credit
• Introduction to Housing Benefit and Council Tax Reduction
• Working Age Welfare Benefits
• Operational Planning and Performance Management
• Benefits Subsidy
• PhoneCoach training – Improve your collection of rents, local taxation and sundry debt - a one day workshop
• Know your Non Domestic Rates
• Optimising Automation - Getting the most from our electronic interface with DWP
• One-Day Conference from Money Advice Scotland & IRRV Scotland - New systems – but will it be all systems go?”
• Miscellaneous Income Conference 2017
• Revenues and Benefits : Problem Solving and Solution Finding 2018
• Team Building and Motivational Workshop – Revenues & Benefits
• Introduction to Housing Benefit and Council Tax Reduction
• Data Protection Update
• Know your Non Domestic Rates
• Universal Credit Full Service roll-out - the crucial issues
• Fraud and error and a focus on the extended use of RTI
• Subsidy and Audit Workshop
• Improving your Website, Customer Access Channels and social media presence
• Dealing with vulnerability in a revenues environment
• Scottish NDR Conference 2018
• The Scottish Revenues Symposium 2018
• IRRV Annual Scottish Conference & Exhibition 2018
• Putting consumers at the centre of decision-making
• Understanding Universal Credit
• Know your Non Domestic Rates
• Data analysis - Using your SHBE and CTR Data extracts
• Understanding Subsidy and Audit Workshop
• Know your Non Domestic Rates
• Miscellaneous Income Conference 2018
• Benefits & Welfare Reform Conference 2018
• Know your Council Tax
• Introduction to Housing Benefit, Council Tax Reduction and Welfare Benefits
• Know your Council Tax
• Team Building and Motivational Workshop – Revenues & Benefits
• Understanding Universal Credit
• Understanding Universal Credit – fully updated for 2020
• Introduction to Housing Benefit and Council Tax Reduction
• Freedom of Information - the law and how to comply with it
• Lessons to learn about Digital Design
• IRRV Scottish Association AGM 2019
• Tackling fraud, error and debt
• Delivering excellence : focusing on quality and eliminating waste
• Telephone debt collection workshop with PhoneCoach®
• Scottish Revenues Symposium 2019. Improving collection, changing culture and council tax reform
• Motivation, well-being and team building – for Revenues & Benefits staff
• Managing your subsidy audit, optimising revenue, managing risk and planning improvements
• Working age Welfare Benefits
• Excellence in Performance and People Management
• The Scottish NDR Conference 2019
• IRRV Welfare Reform Conference 2019 The future for local welfare and long term role for Housing Benefit
• Data Protection : obligations, compliance, rights, data sharing and Brexit
• IRRV Scottish Conference & Exhibition 2019
• Working age Welfare Benefits
• Know your Non Domestic Rates
• Understanding Universal Credit – the latest information
• Dealing with vulnerability and suicidal disclosures in a revenues environment
• Telephone debt collection workshop with PhoneCoach®
• Working age Welfare Benefits – a key workshop
• Introduction to Housing Benefit and Council Tax Reduction
• Delivering excellence by proper performance and people management
• Subsidy, Utilising Assets and Debt Recovery
• Legal debt recovery : a one day professional meeting from IRRV Scotland
• Changing the dial – are we there yet? A Major One-Day Conference from Money Advice Scotland and IRRV Scotland
• Facing the challenges : IRRV Annual Scottish Benefits & Welfare Reform Conference 2019
• Introduction to Local Government Finance
• Telephone debt collection workshop with PhoneCoach®
• Introduction to Housing Benefit and Council Tax Reduction
• Dealing with difficult customers – for Revenues & Benefits staff
• Council Tax New Masterclass and Case Studies Workshop
• Personal insolvency – and the Debt Arrangement Scheme - a one day training event from IRRV Scotland