Scottish NDR Conference 2018
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- Data analysis – Using your SHBE and CTR Data extracts
- Know your Non Domestic Rates
- Legal debt recovery : a one day professional meeting from IRRV Scotland
- Post COVID-19 Telephone Debt Collection Workshop
- Council Tax New Masterclass and Case Studies Workshop
- Challenges and solutions in difficult times
- Council Tax New Masterclass and Case Studies Workshop
- Personal insolvency – and the Debt Arrangement Scheme
- Introduction to Housing Benefit and Council Tax Reduction
- Introduction to Local Government Finance
- Working age Welfare Benefits
- Dealing with difficult customers – for Revenues & Benefits staff
- Lessons to learn about Digital Design - A cutting edge course from IRRV Scotland - targeted at revenues and benefits managers and team leaders
- Debt Recovery : Setting out a vision, strategic management and developing policy
- Topical workshop : DWP’s Housing Benefit Accuracy initiative and an update on all issues around fraud and error
- Freedom of Information - Public access to recorded information
- Data analysis – Using your SHBE and CTR Data extracts
- Complaints handling and the SPSO complaints procedure
- Legal debt recovery : a one day professional meeting from IRRV Scotland
- Legal debt recovery : a one day professional meeting from IRRV Scotland
- Freedom of Information - Public access to recorded information
- Understanding Universal Credit - fully updated for Autumn 2020
- Introduction to Housing Benefit and Council Tax Reduction
- Introduction to Local Government Finance
- Working age Welfare Benefits
- Know your Non Domestic Rates
- Data analysis – Using your SHBE and CTR Data extracts
- Tackling Poverty Conference - the role for revenues and benefits teams
- Lessons to learn about Digital Design - A cutting edge course from IRRV Scotland - targeted at revenues and benefits managers and team leaders
- Universal Credit Conference 2019
- Alleviating child poverty – the revenues role. Administering education benefits – improving and automating. Leapark Hotel, Grangemouth – Wednesday 5th June 2019
- Revenues and Benefits : Problem Solving and Solution Finding
- Know your Non Domestic Rates
- Scottish NDR Conference 2017
- Know Your Council Tax
- MISCELLANEOUS INCOME CONFERENCE 2019 - Sundry Debt collection into the 2020s
- Scottish Benefits & Welfare Reform Conference 2017
- Fraud and Error and Debt
- Team Building and Motivational Workshop – Revenues & Benefits
- Scottish Welfare Reform Conference 2018
- Understanding Universal Credit
- Know your Non Domestic Rates
- Delivering excellence by focussing on quality and eliminating waste
- Improving Customer Service Workshop
- Understanding Subsidy
- IRRV Scottish Local Taxation Autumn Symposium 2016
- Council Tax Masterclass
- Scottish Benefits & Welfare Reform Conference 2016
- Practical Data Protection
- Scottish NDR Conference
- IRRV Annual Scottish Conference & Exhibition 2016
- Best practice in debt collection and recovery
- Universal Credit implementation and roll-out
- Know Your Council Tax
- Local Taxation at the crossroads-The IRRV Scottish Local Taxation Symposium
- Team Building and Motivational Workshop – Revenues & Benefits
- Miscellaneous Income Conference 2016
- One-Day Conference from Money Advice Scotland & IRRV Scotland
- The Fraud and Error Reduction Incentive Scheme
- Understanding Universal Credit
- Strategic Management for revenues and benefits managers
- The Impact of Insolvency
- PhoneCoach training – a one day workshop
- Tackling benefit overpayments and HB debt recovery
- Keeping abreast of the Housing Benefit changes -- the latest information
- June 2017 Valuation Seminar
- Housing Benefit Masterclass
- Appeals Conference 2017
- Universal Credit - Challenges in Scotland 2017 and beyond
- Scottish Revenues Symposium 2017
- IRRV Annual Scottish Conference & Exhibition 2017
- Introduction to insolvency
- Understanding Universal Credit
- Introduction to Housing Benefit and Council Tax Reduction
- Working Age Welfare Benefits
- Operational Planning and Performance Management
- Benefits Subsidy
- PhoneCoach training – Improve your collection of rents, local taxation and sundry debt - a one day workshop
- Know your Non Domestic Rates
- Optimising Automation - Getting the most from our electronic interface with DWP
- One-Day Conference from Money Advice Scotland & IRRV Scotland - New systems – but will it be all systems go?”
- Miscellaneous Income Conference 2017
- Revenues and Benefits : Problem Solving and Solution Finding 2018
- Team Building and Motivational Workshop – Revenues & Benefits
- Introduction to Housing Benefit and Council Tax Reduction
- Data Protection Update
- Know your Non Domestic Rates
- Universal Credit Full Service roll-out - the crucial issues
- Fraud and error and a focus on the extended use of RTI
- Subsidy and Audit Workshop
- Improving your Website, Customer Access Channels and social media presence
- Dealing with vulnerability in a revenues environment
- Scottish NDR Conference 2018
- The Scottish Revenues Symposium 2018
- IRRV Annual Scottish Conference & Exhibition 2018
- Putting consumers at the centre of decision-making
- Understanding Universal Credit
- Know your Non Domestic Rates
- Data analysis - Using your SHBE and CTR Data extracts
- Understanding Subsidy and Audit Workshop
- Know your Non Domestic Rates
- Miscellaneous Income Conference 2018
- Benefits & Welfare Reform Conference 2018
- Know your Council Tax
- Introduction to Housing Benefit, Council Tax Reduction and Welfare Benefits
- Know your Council Tax
- Team Building and Motivational Workshop – Revenues & Benefits
- Understanding Universal Credit
- Understanding Universal Credit – fully updated for 2020
- Introduction to Housing Benefit and Council Tax Reduction
- Freedom of Information - the law and how to comply with it
- Lessons to learn about Digital Design
- IRRV Scottish Association AGM 2019
- Tackling fraud, error and debt
- Delivering excellence : focusing on quality and eliminating waste
- Telephone debt collection workshop with PhoneCoach®
- Scottish Revenues Symposium 2019. Improving collection, changing culture and council tax reform
- Motivation, well-being and team building – for Revenues & Benefits staff
- Managing your subsidy audit, optimising revenue, managing risk and planning improvements
- Working age Welfare Benefits
- Excellence in Performance and People Management
- The Scottish NDR Conference 2019
- IRRV Welfare Reform Conference 2019 The future for local welfare and long term role for Housing Benefit
- Data Protection : obligations, compliance, rights, data sharing and Brexit
- IRRV Scottish Conference & Exhibition 2019
- Working age Welfare Benefits
- Know your Non Domestic Rates
- Understanding Universal Credit – the latest information
- Dealing with vulnerability and suicidal disclosures in a revenues environment
- Telephone debt collection workshop with PhoneCoach®
- Working age Welfare Benefits – a key workshop
- Introduction to Housing Benefit and Council Tax Reduction
- Delivering excellence by proper performance and people management
- Subsidy, Utilising Assets and Debt Recovery
- Legal debt recovery : a one day professional meeting from IRRV Scotland
- Changing the dial – are we there yet? A Major One-Day Conference from Money Advice Scotland and IRRV Scotland
- Facing the challenges : IRRV Annual Scottish Benefits & Welfare Reform Conference 2019
- Introduction to Local Government Finance
- Telephone debt collection workshop with PhoneCoach®
- Introduction to Housing Benefit and Council Tax Reduction
- Dealing with difficult customers – for Revenues & Benefits staff
- Council Tax New Masterclass and Case Studies Workshop
- Personal insolvency – and the Debt Arrangement Scheme - a one day training event from IRRV Scotland
Scottish NDR Conference 2018
Friday 15th June 2018
NON-DOMESTIC RATES
“Another year, another challenge”
Leapark Hotel, Grangemouth
Friday 15th June 2018
Valid for IRRV CPD Points
IRRV Scotland ran this major conference on Friday 15th June 2018 in Grangemouth.
It was extremely well attended with excellent content and you can download speaker slides by clicking below :
Any queries?
If you have any queries, please contact
Fraser Macpherson,
IRRV Development Manager,
2A Argyle Street,
Dundee,
DD4 7AL
Telephone/Fax – 01382 456029
email - scotland@irrv.org.uk
Meetings
DWP’s Housing Benefit Accuracy Award Initiative 2021 and 2022 – and an update on all things fraud, error and debt
Tuesday 1st June 2021
Dealing with vulnerability and suicidal disclosures in a revenues environment
Monday 21st June 2021
The future delivery of revenue services – challenges ahead : IRRV Scottish Revenues Symposium 2021
Thursday 27th May 2021