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IRRV Scottish Association AGM 2019
Thursday 9th May 2019

The IRRV had a very successful half day seminar and Scottish Association AGM at the Municipal Chambers, Falkirk, on Thursday 9th May 2019. We were delighted that this year’s AGM was kindly again sponsored by Alex M Adamson LLP.

The seminar covered the following :

Business Growth Accelerator – three perspectives - Tony Rosenthal, Director, CBRE Ltd., Chris Thomson, Head of Revenues, Benefits & Collections, Glasgow City Council and David Thomson, Assessor and ERO, Dunbartonshire and Argyll & Bute VJB.

Overpayment Recovery – Janet McCulloch, Senior Benefits Officer (pro-active), Dumfries and Galloway Council. This talk will focus on HMRC employer recovery – project steps, lessons learned and project benefits.

Lesley Henderson was elected as IRRV Scottish Association President.

You can download the presentations from the AGM below (slides attached and please use the photo)

Janet McCulloch

David Thomson

Tony Rosenthal

Chris Thomson

Meetings

Tackling Poverty Conference - the role for revenues and benefits teams

Wednesday 15th April 2020

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Personal insolvency – and the Debt Arrangement Scheme - a one day training event from IRRV Scotland

Thursday 16th April 2020

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Motivation, well-being and team building – for Revenues & Benefits staff

Wednesday 22nd April 2020

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IRRV Scottish Association AGM 2020

Thursday 23rd April 2020

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Introduction to Housing Benefit and Council Tax Reduction

Wednesday 29th April 2020

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Complaints handling and the SPSO complaints procedure

Tuesday 5th May 2020

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Dealing with difficult customers – for Revenues & Benefits staff

Wednesday 6th May 2020

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Working age Welfare Benefits

Tuesday 12th May 2020

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Lessons to learn about Digital Design - A cutting edge course from IRRV Scotland - targeted at revenues and benefits managers and team leaders

Tuesday 26th May 2020

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Council Tax New Masterclass and Case Studies Workshop

Wednesday 27th May 2020

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Telephone debt collection workshop with PhoneCoach®

Thursday 28th May 2020

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Introduction to Local Government Finance

Tuesday 2nd June 2020

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Data analysis – Using your SHBE and CTR Data extracts

Tuesday 9th June 2020

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Legal debt recovery : a one day professional meeting from IRRV Scotland

Tuesday 16th June 2020

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Freedom of Information - Public access to recorded information

Tuesday 23rd June 2020

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