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Scottish Revenues Symposium 2019. Improving collection, changing culture and council tax reform
Thursday 23rd May 2019

This conference took place at the Leapark Hotel, Grangemouth on Thursday 23rd May 2019 and was very well received.

You can download speaker slides below.

Ben Hayes and Maria Melling

Chris Thomson

David Bell

David Magor

MAS Local Authority toolkit for IRRV review

Derek Young

Jacqui Kopel and Craig Mason

James Kelly

Meetings

Complaints handling and the SPSO complaints procedure

Wednesday 14th October 2020

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Legal debt recovery : a one day professional meeting from IRRV Scotland

Thursday 22nd October 2020

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Introduction to Local Government Finance

Tuesday 27th October 2020

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Working age Welfare Benefits

Wednesday 28th October 2020

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Freedom of Information - Public access to recorded information

Wednesday 4th November 2020

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Debt Recovery : Setting out a vision, strategic management and developing policy

Friday 20th November 2020

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Know your Non Domestic Rates

Tuesday 24th November 2020

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Data analysis – Using your SHBE and CTR Data extracts

Wednesday 25th November 2020

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Dealing with difficult customers – for Revenues & Benefits staff

Thursday 26th November 2020

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Topical workshop : DWP’s Housing Benefit Accuracy initiative and an update on all issues around fraud and error

Friday 27th November 2020

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Lessons to learn about Digital Design - A cutting edge course from IRRV Scotland - targeted at revenues and benefits managers and team leaders

Monday 30th November 2020

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Post COVID-19 Telephone Debt Collection Workshop

Thursday 3rd December 2020

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Council Tax New Masterclass and Case Studies Workshop

Friday 4th December 2020

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