Information

Other Items

Team Building and Motivational Workshop – Revenues & Benefits
Wednesday 13th November 2019

A full brochure can be downloaded here.

IRRV in Scotland is pleased to offer, at the request of local authorities, this new team building and motivational workshop, specifically tailored for benefits and revenues managers, supervisors, team leaders and key staff and delivered by a leading professional trainer with wide experience of team building, motivational training and of the revenues and benefits environment.

The aim of the day is to ensure participants learn new motivational skills and to give them tools, techniques, skills to motivate and inspire their staff. workshop is designed to give participants an inspirational and entertaining day. It will be full of fun and you will learn new skills and tools in order to make the team motivated and positive in their job role. In addition you will learn new team building skills and inject some new ideas to put the magic back into teams and the working environment

This training day represents excellent value for money, with seminar fees starting at only £145 + VAT. This includes lunch, refreshments, and training materials.

Revenues & Benefits Motivational Workshop – the detail

By the end of the workshop the participants will :

* Be highly motivated

* Be confident

* Have tried and tested motivational tools

* Understand how to build successful teams

* Understand how to create a productive team environment

* Be more productive every day

* Be keen to use their new skills

* … and be highly positive

 

Workshop Outline:

  • Power of the mind, positive thinking
  • People their personalities, beliefs and attitudes
  • Motivators and de-motivators
  • Team Motivators
  • Motivational tools and techniques
  • Target Setting
  • Creating a winning team environment
  • Building successful teams
  • Goals in a team environment
  • Integrity in the workplace
  • Building Teamwork.
  • Control check and balances
  • Communication keys

 

The Course Leader is David West, well known to many Scottish revenues and benefits practitioners through his long association with Capita Local Government Services.

A full brochure can be downloaded here.

Meetings

Understanding Universal Credit – fully updated for 2020

Tuesday 17th March 2020

More

Know your Non Domestic Rates

Tuesday 24th March 2020

More

NEW Tackling Poverty Conference - the role for revenues and benefits teams

Wednesday 15th April 2020

More

Personal insolvency – and the Debt Arrangement Scheme - a one day training event from IRRV Scotland

Thursday 16th April 2020

More

Motivation, well-being and team building – for Revenues & Benefits staff

Wednesday 22nd April 2020

More

IRRV Scottish Association AGM 2020

Thursday 23rd April 2020

More

Introduction to Housing Benefit and Council Tax Reduction

Wednesday 29th April 2020

More

Complaints handling and the SPSO complaints procedure

Tuesday 5th May 2020

More

Dealing with difficult customers – for Revenues & Benefits staff

Wednesday 6th May 2020

More

Working age Welfare Benefits

Tuesday 12th May 2020

More

Lessons to learn about Digital Design - A cutting edge course from IRRV Scotland - targeted at revenues and benefits managers and team leaders

Tuesday 26th May 2020

More

Council Tax New Masterclass and Case Studies Workshop

Wednesday 27th May 2020

More

Telephone debt collection workshop with PhoneCoach®

Thursday 28th May 2020

More

Introduction to Local Government Finance

Tuesday 2nd June 2020

More

Data analysis – Using your SHBE and CTR Data extracts

Tuesday 9th June 2020

More

Legal debt recovery : a one day professional meeting from IRRV Scotland

Tuesday 16th June 2020

More

NEW Freedom of Information - Public access to recorded information

Tuesday 23rd June 2020

More