Information

Other Items

Delivering excellence by proper performance and people management
Friday 25th October 2019

Leapark Hotel, Grangemouth 

SPECIAL OFFER – 4th PLACE FREE!

Do you measure the right things or the  things that are easy to measure?

Is your organisation signed up to eradicating inappropriate behaviors and bullying tactics (covert and visible)? 

Does your management information drive continuous process improvement?

Is your management reporting embedded in staff performance appraisal?

When performance is not what you would expect, does your organisation have the right conversations with the right people in good time and in the correct manner?

Course background

Responding to requests from a number of delegates at recent events, IRRV, in partnership with John Giblin, has put together this invaluable workshop.

If you think that you or your team are not meeting the challenge of effective performance management or you are aware of unchallenged inappropriate behaviors, this workshop is for you. If you think that you may not always be measuring the right things and that your measurement and reporting is not fully embedded, you will benefit greatly from this event.

When it comes to individual or team feedback on performance, if you feel that you or your organisation avoids those difficult conversations, or performance issues are handled in an inappropriate way, this workshop is most definitely for you.

  • The workshop provides a practical introduction to understanding how customer satisfaction should be central to your performance management. It looks at what makes a good measure and how you might get the right management information and use it in the right way.
  • The workshop will explore the extent to which performance measurement and reporting must be firmly embedded in your process management and people management systems.
  • We will also look at how proactive use of performance management information is critical to continuous improvement, especially when it is used to engage, direct and motivate staff performance.
  • Finally, we will look at why some people and organisations continually avoid having those difficult performance related conversations and we will look extensively at how you might use recognised good practice to improve in this critical area.
     

Each session has time for questions and answers. And there will be an extended session in the afternoon for facilitated discussion. Finally, we will close the day with an open forum to discuss how the day’s learning can be practically deployed back at the office.

The day will begin with coffee and registration from 9.30am and will conclude around 3.30pm to 3.45pm.

A full agenda will be available to registered delegates before the event.

The seminar represents excellent value for money, with seminar fees starting at only £145 + VAT. This includes lunch, refreshments, and training materials.

As places are limited, early booking is recommended. The IRRV regrets that, under normal circumstances, delegate fees cannot be refunded. However, delegate substitutions may be made at no cost at any time prior to the Seminar, subject to these being notified to the Institute.

SPECIAL OFFER – 4th PLACE FREE!

Every fourth place from the same organisation booked for this course (and made in the same booking) is entirely free of charge. Please note that, due to the demand for places, this offer applies only to the course detailed in this brochure and applies to the lowest cost place.

How to Book :

Please download and complete the booking form and send/fax it to the address above.

DOWNLOAD BOOKING FORM

You may also e-mail bookings to scotland@irrv.org.uk. Full joining instructions will be sent to delegates once a booking form has been received.

If you have any queries about the course listed, please contact

\Fraser Macpherson, IRRV Development Manager, 2a Argyle Street, Dundee, DD4 7AL – Telephone/Fax – 01382 456029; email – scotland@irrv.org.uk

Meetings

Understanding Universal Credit – fully updated for 2020

Tuesday 17th March 2020

More

Know your Non Domestic Rates

Tuesday 24th March 2020

More

NEW Tackling Poverty Conference - the role for revenues and benefits teams

Wednesday 15th April 2020

More

Personal insolvency – and the Debt Arrangement Scheme - a one day training event from IRRV Scotland

Thursday 16th April 2020

More

Motivation, well-being and team building – for Revenues & Benefits staff

Wednesday 22nd April 2020

More

IRRV Scottish Association AGM 2020

Thursday 23rd April 2020

More

Introduction to Housing Benefit and Council Tax Reduction

Wednesday 29th April 2020

More

Complaints handling and the SPSO complaints procedure

Tuesday 5th May 2020

More

Dealing with difficult customers – for Revenues & Benefits staff

Wednesday 6th May 2020

More

Working age Welfare Benefits

Tuesday 12th May 2020

More

Lessons to learn about Digital Design - A cutting edge course from IRRV Scotland - targeted at revenues and benefits managers and team leaders

Tuesday 26th May 2020

More

Council Tax New Masterclass and Case Studies Workshop

Wednesday 27th May 2020

More

Telephone debt collection workshop with PhoneCoach®

Thursday 28th May 2020

More

Introduction to Local Government Finance

Tuesday 2nd June 2020

More

Data analysis – Using your SHBE and CTR Data extracts

Tuesday 9th June 2020

More

Legal debt recovery : a one day professional meeting from IRRV Scotland

Tuesday 16th June 2020

More

NEW Freedom of Information - Public access to recorded information

Tuesday 23rd June 2020

More