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Changing the dial – are we there yet? A Major One-Day Conference from Money Advice Scotland and IRRV Scotland
Friday 8th November 2019

Changing the dial – are we there yet?
A Major One-Day Conference from Money Advice Scotland and IRRV Scotland
The Studio Glasgow, Hope Street, Glasgow - Friday 8th November 2019

Money Advice Scotland and IRRV Scotland held a very successful joint conference on Friday 8th November 2019 at The Studio Glasgow.

You can download speaker slides here :

Sandra Parry

Carol Kirk

David Hilferty

Jaq McDonald

Karen Carrick

Richard Dennis

Meetings

Introduction to Local Government Finance

Tuesday 27th October 2020

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Working age Welfare Benefits

Wednesday 28th October 2020

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Freedom of Information - Public access to recorded information

Wednesday 4th November 2020

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Debt Recovery : Setting out a vision, strategic management and developing policy

Friday 20th November 2020

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Know your Non Domestic Rates

Tuesday 24th November 2020

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Data analysis – Using your SHBE and CTR Data extracts

Wednesday 25th November 2020

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Dealing with difficult customers – for Revenues & Benefits staff

Thursday 26th November 2020

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Topical workshop : DWP’s Housing Benefit Accuracy initiative and an update on all issues around fraud and error

Friday 27th November 2020

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Lessons to learn about Digital Design - A cutting edge course from IRRV Scotland - targeted at revenues and benefits managers and team leaders

Monday 30th November 2020

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Post COVID-19 Telephone Debt Collection Workshop

Thursday 3rd December 2020

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Council Tax New Masterclass and Case Studies Workshop

Friday 4th December 2020

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