Information

Other Items

MISCELLANEOUS INCOME CONFERENCE 2019 - Sundry Debt collection into the 2020s
Thursday 14th November 2019

For the booking for please click here

IRRV in Scotland is delighted to advise you about this year’s Miscellaneous Income Conference in Scotland takes place on Thursday 14th November in Grangemouth.

The Conference is aimed particularly at all staff involved in the collection and administration of sundry debt/miscellaneous income but is relevant to all involved in income collection, including local taxation.

This year’s conference is chaired by Gail Smith, Chair of the IRRV Miscellaneous Income Network in Scotland.

This important event will be of great interest to all who manage, administer or collect sundry debt within the local authority setting.

The programme includes :

  • Keynote Address - good practice on sundry debt collection
  • Sundry Debt and Social Care – the issues
  • Self service for sundry debt collection
  • Using technology for effective collection
  • Workshop - how best to cope with the administration of high volume, low value debts
  • Tracing Debtors successfully
  • Legal action – the best approach
  • Local authority good practice, administration and recovery – a case study
  • Negotiating skills for sundry debt collection

This will be an invaluable Conference for all sundry debt staff in Scotland. As places are limited, early booking is recommended. We are offering very generous delegate rates including reduced rates for IRRV members and students and every third delegate from the same organisation comes entirely free of charge.

For the booking for please click here

Meetings

Know your Council Tax

Tuesday 15th October 2019

More

Telephone debt collection workshop with PhoneCoach®

Wednesday 16th October 2019

More

Introduction to Housing Benefit and Council Tax Reduction

Tuesday 22nd October 2019

More

Delivering excellence by proper performance and people management

Friday 25th October 2019

More

Know your Non Domestic Rates

Tuesday 29th October 2019

More

Working age Welfare Benefits – a key workshop

Tuesday 5th November 2019

More

Facing the challenges : IRRV Annual Scottish Benefits & Welfare Reform Conference 2019

Wednesday 6th November 2019

More

Changing the dial – are we there yet? A Major One-Day Conference from Money Advice Scotland and IRRV Scotland

Friday 8th November 2019

More

Legal debt recovery : a one day professional meeting from IRRV Scotland

Tuesday 12th November 2019

More

Team Building and Motivational Workshop – Revenues & Benefits

Wednesday 13th November 2019

More

MISCELLANEOUS INCOME CONFERENCE 2019 - Sundry Debt collection into the 2020s

Thursday 14th November 2019

More

Data Protection : obligations, compliance, rights, data sharing and Brexit

Tuesday 19th November 2019

More

Dealing with vulnerability and suicidal disclosures in a revenues environment

Wednesday 20th November 2019

More

Subsidy, Utilising Assets and Debt Recovery

Friday 29th November 2019

More

Delivering excellence by focussing on quality and eliminating waste

Friday 13th December 2019

More