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Introduction to Housing Benefit and Council Tax Reduction
Wednesday 29th April 2020

Please click here for the booking form.

At the request of local authorities, IRRV is again running this popular workshop to give a foundation level introduction to Housing Benefit and Council Tax Reduction.

Aim To introduce the subjects of Housing Benefit and Council Tax Reduction and place them in context.

The course is aimed at relatively new staff or any staff who require a refresher in the legislation and administration of HB/CTR schemes.

 

The programme includes :

Introductions

What is HB & CTR?

How HB/CTR is claimed

The Calculation - Basics

Income & Capital

What can HB/CTR pay for?

How HB/CTR is paid

Overpayments & Subsidy

Introducing complex areas

Review and close

 

The day is designed to be interactive and promotes sharing of knowledge and best practice. Timings are indicative and are subject to change on the day.

The course will be facilitated by Paula Doherty. Paula is a leading benefits practitioner, the IRRV Education Liaison Officer and a member of the IRRV Scottish Association Executive. Paula is also Chair of the IRRV Welfare Reform Consortium.

The workshop represents excellent value for money, with seminar fees starting at only £165 + VAT.

Every third place from the same organisation booked for this course (and made in the same booking) is entirely free of charge. This is an improvement on the traditional free places offer for training events and will feature throughout 2020 as a special offer to delegates.

Meetings

Understanding Universal Credit – fully updated for 2020

Tuesday 17th March 2020

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Know your Non Domestic Rates

Tuesday 24th March 2020

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NEW Tackling Poverty Conference - the role for revenues and benefits teams

Wednesday 15th April 2020

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Personal insolvency – and the Debt Arrangement Scheme - a one day training event from IRRV Scotland

Thursday 16th April 2020

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Motivation, well-being and team building – for Revenues & Benefits staff

Wednesday 22nd April 2020

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IRRV Scottish Association AGM 2020

Thursday 23rd April 2020

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Introduction to Housing Benefit and Council Tax Reduction

Wednesday 29th April 2020

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Complaints handling and the SPSO complaints procedure

Tuesday 5th May 2020

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Dealing with difficult customers – for Revenues & Benefits staff

Wednesday 6th May 2020

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Working age Welfare Benefits

Tuesday 12th May 2020

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Lessons to learn about Digital Design - A cutting edge course from IRRV Scotland - targeted at revenues and benefits managers and team leaders

Tuesday 26th May 2020

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Council Tax New Masterclass and Case Studies Workshop

Wednesday 27th May 2020

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Telephone debt collection workshop with PhoneCoach®

Thursday 28th May 2020

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Introduction to Local Government Finance

Tuesday 2nd June 2020

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Data analysis – Using your SHBE and CTR Data extracts

Tuesday 9th June 2020

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Legal debt recovery : a one day professional meeting from IRRV Scotland

Tuesday 16th June 2020

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NEW Freedom of Information - Public access to recorded information

Tuesday 23rd June 2020

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