Debt Recovery : Setting out a vision, strategic management and developing policy
Friday 20th November 2020

The Leapark Hotel, Grangemouth

IRRV Scotland is pleased to announce that we are able to run our autumn training programme at the Leapark Hotel, Grangemouth. A great deal of thought has been given to providing training in a safe and socially distanced manner and this will necessarily significantly limit the number of delegates who can attend events but we do wish to respond to the many requests we have had about recommencing our training events. Detailed arrangements have been made with the venue to ensure you have an enjoyable training experience in a safe and socially distanced environment in keeping with the requirements of the Scottish Government’s Route Map out of lockdown.

For the booking form please click here

This workshop is for heads of service and benefits managers.   It will also be of interest to team leaders or any other relevant staff involved in recovering Housing Benefit Overpayments, Council Tax Arrears or Sundry Debt.

With HM Treasury and government plans to give debtors more breathing space, this workshops looks at how this might affect your debt recovery. It will also look at the tensions between debt recovery and the anti-poverty agenda.

They day will be delivered for the IRRV by Giblin & Sullivan Consultancy Services.

Many of you will have found John’s and Alan’s workshops very useful before. Over the last 12 years, John and Alan have delivered more than 100 workshops for IRRV and more than 95% of the delegates have rated them as very good or excellent.

The workshop will cover :

· Setting out a strategic direction, and in particular :

  • How to develop right vision and values for your organisation
  • Environmental Scanning
  • PESTLE & SWOT Analysis
  • Producing a plan.

· Facilitated discussion on developments in the debt recovery field

· Debt Recovery stakeholder management - and in particular :

  • Understanding what a stakeholder is
  • Identifying key stakeholders
  • Stakeholder engagement and management
  • Getting key stakeholders on-side.

· Developing policy, with a focus on Debt Recovery including :

  • identifying conflicting priorities, ie with anti-poverty
  • managing conflicting priorities
  • reassuring stakeholders.

· Managing debt recovery policy risks, including :

  • Risk assessment
  • Risk mitigation
  • Contingency Planning.

There will also be some facilitated discussion around the similar and different approaches within HB Overpayments, Council Tax Arrears and Sundry Debt.

We will conclude with a discussion on how and when the learning from the day can be introduced back at the office.

The day will begin with coffee and registration from 9.30am and will conclude around 3.30pm to 3.45pm.

A full agenda will be available to registered delegates before the event.

The workshop represents excellent value for money, with seminar fees starting at only £165 + VAT.   Every third place from the same organisation booked in the same booking comes entirely free of charge.   

For the booking form please click here