Challenges and solutions in difficult times
Thursday 10th December 2020

Money Advice Scotland and the IRRV in Scotland are delighted to announce this major one-day Conference taking place on Thursday 10th December 2020.

This conference is the joint event of the year for Money Advice Scotland and IRRV Scotland, bringing together practitioners, managers, policy makers from the fields of money advice, revenues and credit and debt collection. Sadly, this year, given the health emergency, we cannot hold our usual face to face event in Glasgow, but we have managed to secure an excellent line-up of speakers and are running the day as a high-quality virtual event with the usual interaction between speakers and delegates.

This year’s conference is a must and will focus on the key issues facing money advice, financial inclusion and consumer rights at a time of significant change and great challenge.

We will discuss good practice in using digital channels and open banking within the advice process, tackling homelessness in Scotland, Single Financial Assessment and research on adviser well-being. In addition, there will be an update on tackling poverty in Scotland and the impact of Universal Credit on rent and council tax arrears. The conference will also look at good practice, and how we can learn from each other.

This conference is “a must” as our conference speakers are all experts in their field and drawn from government, voluntary, private, and statutory sectors. We are certain there will be plenty food for thought. Don’t miss out – be there!

The programme includes :

  • Using digital channels and open banking within the advice process - Heather O’Rourke, Digital Manager, Money Advice Scotland.
  • Our role in tackling homelessness – Paula Doherty, Team Leader – Benefits and Welfare, Dumfries and Galloway Council, President of the IRRV Scottish Association, Chair of the Welfare Reform Consortium.
  • The impact of Universal Credit on rent and council tax arrears - Zoe Charlesworth, Director of Policy and Operations, Policy in Practice.

  • Update on Money Advice Scotland’s adviser wellbeing project - Niamh Brown, Learning and Development Consultant, Money Advice Scotland

  • Single Financial Assessment – “Apply Once” – a presentation from Gavin Munro, Policy and Assurance Officer - Revenues and Business Support and Susan Webster, Welfare Team Leader, Highland Council

  • Tackling poverty in Scotland – the Social Security Programme Business Case – Rachael McKechnie, Head of National Engagement, Social Security Scotland

  • Challenges and solutions in difficult times - keynote closing address from Yvonne MacDermid OBE, Chief Executive, Money Advice Scotland.

The Conference starts at 10am and ends around 4pm. It is amazingly good value with delegate fees starting from just £50 plus VAT.

This is a key event in Scotland for all money advisers and revenues practitioners with an interest in ensuring the provision of quality money advice and the effective management of the Revenues Service. The Conference is, in particular, aimed at:

  • Money Advisers from throughout Scotland

  • Revenues Managers, and other senior revenues staff, including Team Leaders

  • Members of Council Tax, NDR and Sundry Debt Collection Teams

  • Other finance department staff with an interest in current issues in Revenues Recovery

  • Sheriff Officers, Solicitors, Credit Unions and Insolvency Practitioners


    A full brochure is available here