Dealing with vulnerability and suicidal disclosures in a revenues environment
Monday 21st June 2021

An on-line training workshop over two mornings - Monday 21st and Tuesday 22nd June 2021

Given the COVID-19 health emergency, it has not proved possible to run our usual training events in Grangemouth. In response to demand from delegates, we are running a series of Spring 2021 training events on-line through the highly successful GoToWebinar and Microsoft Teams platforms. This will allow for full audience interaction and Q&A sessions in addition to a full training presentation.

In 2019, IRRV Scotland ran a very well-received and useful seminar on dealing with vulnerability in a revenues environment. We have had numerous requests for a further event and this updated and important seminar is designed to provide an overview of the requirements to address vulnerability in collecting revenues, both statutory and advisory.

The event will assist delegates in understanding the differing types of vulnerable person including medical terminology and behaviours. It will also assist delegates in their dealings, negotiations and information gathering, whilst also dealing with the very difficult issues arising from receiving a suicidal disclosure.

Topics :

  • Revenues Collection and Vulnerability – the legal background
  • Definitions of Vulnerability
  • Conditions and Characteristics of vulnerability
  • Assessing Vulnerability
  • Mental Incapacity
  • Using I.D.E.A. with the vulnerable
  • Vulnerable people and debt
  • Independent Money Advice
  • The Bristol University research into Collector attitudes towards mental health and vulnerability
  • Using B.R.U.C.E. in Mental Health awareness and the collection process
  • Using T.E.X.A.S for collection staff dealing with the vulnerable
  • Identifying and Dealing with customers who have addiction issues
  • Effective use of Signposting
  • Update on L.G.O. cases concerning the treatment of vulnerability
  • Using Emotional Intelligence in difficult situations
  • How to handle suicidal disclosures using B.L.A.K.E.
  • Supporting staff following difficult phone calls
  • Assessment of learning

The course is designed to be interactive and promotes sharing of knowledge and best practice. Timings are indicative and are subject to change on the day.

The course will be facilitated by David Chapman. Dave is former IRRV National President (2012/13) and Marston Holdings Client Services Director. Marston Holdings were winners of Excellence in Enforcement at the IRRV Awards 2017 and Excellence in Training and Development 2015, for their approach and understanding of vulnerability in both staff training and service delivery.

The workshop represents excellent value for money, with seminar fees starting at only £165 + VAT. We have held delegate charges at 2019 levels and, in addition, every third place from the same organisation booked in the same booking comes entirely free of charge.

A full brochure is available here