Financial Inclusion : Standards and Quality of Service

11/02/2010 / 873

Financial Inclusion :  Standards and Quality of Service

IRRV Scotland ran a very successful joint event  with Money Advice Scotland in December.   You can download speaker slides from the event by following the links below :

 

Scottish Conference 2010

1 - 2 September
Crieff Hydro Hotel

The Institute is delighted to announce details of its 2010 Scottish Conference.

The Conference is -  popular demand - returning to the Crieff Hydro Hotel. The hotel has recently undergone extensive renovation and conference attendees will have the opportunity to enjoy the excellent recreational facilities set in beautiful surroundings.

The theme of this year’s Conference - “Years of Challenge : securing the future for public services" - reflects the significant challenges faced by all involved in the delivery of Scottish public services and the need to look beyond the current economic difficulties to provide quality services into the future.

We are particularly delighted to advise that the new Secretary of State for Scotland, Michael Moore Mp, has been invited to deliver the keynote Ministerial address to Conference 2010.

Coaching Skills

Thursday 7th October 2010
Leapark Hotel, Grangemouth

Valid for IRRV CPD Points

 


All you need to know benefits series

The Leapark Hotel, Grangemouth
13 and 14 October 2010

Persons from Abroad
Students – Housing Benefits treatment

*  INCLUDES COMPLIMENTARY COPY OF ‘HB/CTB LAW AND ADMINISTRATION’ FOR EVERY DELEGATE  *

* ALSO FREE PLACES SPECIAL OFFER *

Valid for IRRV CPD Points



Getting the best from home working

Tuesday 16th November 2010
Leapark Hotel, Grangemouth

The workshop has been planned after discussion with revenues & benefits managers across Scotland – covering an area of increasing importance for the benefits and revenues functions, particularly given the perceived advantages in terms of productivity, financial savings and employee demand to consider home working solutions.


Know Your Council Tax

The Leapark Hotel, Grangemouth
November 11th 2010

Valid for IRRV CPD Points

Getting your council tax charges right first time? Spending scarce resources correcting incorrect bills? This course takes delegates through the principles of council tax and will equip them to assess council tax charges correctly and to the correct charge payers


Housing Benefit - Shaping the Future

DOWNLOAD

16th June 2010



Managing Customers

A key workshop for Revenues & Benefits staff and for training officers Tuesday 15th June 2010

Scottish Events

  • Scottish Conference 2010

    1 - 2 September
    Crieff Hydro Hotel

    The Institute is delighted to announce details of its 2010 Scottish Conference.

    The Conference is -  popular demand - returning to the Crieff Hydro Hotel. The hotel has recently undergone extensive renovation and conference attendees will have the opportunity to enjoy the excellent recreational facilities set in beautiful surroundings.

    The theme of this year’s Conference - “Years of Challenge : securing the future for public services" - reflects the significant challenges faced by all involved in the delivery of Scottish public services and the need to look beyond the current economic difficulties to provide quality services into the future.

    We are particularly delighted to advise that the new Secretary of State for Scotland, Michael Moore Mp, has been invited to deliver the keynote Ministerial address to Conference 2010.
  • Coaching Skills

    Thursday 7th October 2010
    Leapark Hotel, Grangemouth

    Valid for IRRV CPD Points

     

  • All you need to know benefits series

    The Leapark Hotel, Grangemouth
    13 and 14 October 2010

    Persons from Abroad
    Students – Housing Benefits treatment

    *  INCLUDES COMPLIMENTARY COPY OF ‘HB/CTB LAW AND ADMINISTRATION’ FOR EVERY DELEGATE  *

    * ALSO FREE PLACES SPECIAL OFFER *

    Valid for IRRV CPD Points


  • Getting the best from home working

    Tuesday 16th November 2010
    Leapark Hotel, Grangemouth

    The workshop has been planned after discussion with revenues & benefits managers across Scotland – covering an area of increasing importance for the benefits and revenues functions, particularly given the perceived advantages in terms of productivity, financial savings and employee demand to consider home working solutions.

  • Know Your Council Tax

    The Leapark Hotel, Grangemouth
    November 11th 2010

    Valid for IRRV CPD Points

    Getting your council tax charges right first time? Spending scarce resources correcting incorrect bills? This course takes delegates through the principles of council tax and will equip them to assess council tax charges correctly and to the correct charge payers

  • Housing Benefit - Shaping the Future

    DOWNLOAD

    16th June 2010


  • Managing Customers
    A key workshop for Revenues & Benefits staff and for training officers Tuesday 15th June 2010