Managing Customers
A key workshop for Revenues & Benefits staff and for training officers
Tuesday 15th June 2010
The workshop has been planned after discussion with revenues & benefits training officers across Scotland with regard to courses that would be useful for :
- Benefits and Revenues frontline staff who work with customers on a regular basis
- Staff responsible for training revenues and benefits staff, particularly where they are delivering training on managing customers
We
are delighted that Ruth Pearson, a leading trainer in her field, is
leading this workshop. The workshop will be of considerable benefit for
the target audiences, with limited delegate numbers to ensure attendees
get the most from the day.
Course Leader:
The course leader is Ruth Pearson, owner of Word for Word Consultants,
a trainer with over 15 years experience in her field. First with
British Gas, and then as Training Manager at Bank of Scotland, Ruth has
specialised in writing training materials (including distance
learning), training others to train, and delivering the full range of
people management, soft skills, sales and customer service subjects, to
staff at all levels of the organisation.
An excellent facilitator, Ruth focuses on ensuring that individual and
business needs are fully met, within a practical, challenging and fun
environment.ions may be made at no cost at any time
prior to the Seminar, subject to these being notified to the Institute.
Any queries?
If you have any queries, please contact
Fraser Macpherson,
IRRV Development Manager,
2A Argyle Street,
Dundee,
DD4 7AL
Telephone/Fax – 01382 456029;
email scotland@irrv.org.uk
Please download and complete the booking form and send/fax it to the address above. You may also email bookings to scotland@irrv.org.uk. Full joining instructions will be sent to delegates once a booking form has been received.
As places are limited, early booking is recommended. The IRRV regrets that, under normal circumstances, delegate fees cannot be refunded. However, delegate substitutions may be made at no cost at any time prior to the Seminar, subject to these being notified to the Institute.
Scottish Conference 2010
1 - 2 September
Crieff Hydro Hotel
The Institute is delighted to announce details of its 2010 Scottish Conference.
The Conference is - popular demand - returning to the Crieff Hydro Hotel.
The hotel has recently undergone extensive renovation and conference
attendees will have the opportunity to enjoy the excellent recreational
facilities set in beautiful surroundings.
The theme of this year’s Conference - “Years of Challenge : securing the future for public services"
- reflects the significant challenges faced by all involved in the
delivery of Scottish public services and the need to look beyond the
current economic difficulties to provide quality services into the
future.
Coaching Skills
Thursday 7th October 2010
Leapark Hotel, Grangemouth
Valid for IRRV CPD Points
All you need to know benefits series
The Leapark Hotel, Grangemouth
13 and 14 October 2010
Persons from Abroad
Students – Housing Benefits treatment
* INCLUDES COMPLIMENTARY COPY OF ‘HB/CTB LAW AND ADMINISTRATION’ FOR EVERY DELEGATE *
* ALSO FREE PLACES SPECIAL OFFER *
Valid for IRRV CPD Points
Getting the best from home working
Tuesday 16th November 2010
Leapark Hotel, Grangemouth
The workshop has been planned after discussion with revenues & benefits managers across Scotland – covering an area of increasing importance for the benefits and revenues functions, particularly given the perceived advantages in terms of productivity, financial savings and employee demand to consider home working solutions.
Know Your Council Tax
The Leapark Hotel, Grangemouth
November 11th 2010
Valid for IRRV CPD Points
Getting your council tax charges right first time? Spending scarce resources correcting incorrect bills? This course takes delegates through the principles of council tax and will equip them to assess council tax charges correctly and to the correct charge payers
Housing Benefit - Shaping the Future
16th June 2010